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En Bravelle Store, queremos que tu pedido llegue sano y salvo y que tu experiencia sea sencilla. Aquí te explicamos cómo realizamos los envíos, cómo funcionan las devoluciones y cómo gestionamos tu información.

Shipping
Processing
Orders are processed within [1-3] business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.
Where we ship
We ship to all 50 U.S. states. [Add: Orders ship from Brazil / from our warehouse in X.]
Shipping costs
[Choose one: Shipping is free on orders over $XX. / Shipping costs are calculated at checkout based on your location and order size.] The final cost is always shown before you pay.
Delivery estimates
Estimated delivery times are shown at checkout for your address and shipping method. They begin after your order is processed, and may vary due to carrier delays, weather or holidays.
Tracking
Once your order ships, you’ll receive an email with a tracking number. Tracking may take 24-48 hours to update after dispatch.

Returns & Exchanges
Request window
You have 7 days after delivery to request an exchange or return.
Eligibility
Items must be unused, in their original condition and packaging, with all tags and accessories included. [Add exclusions, e.g., personalized items, final-sale items.]
How to request

  1. Email [email] within 7 days of delivery with your order number and the reason for your request.

  2. We’ll reply within [1-2] business days with instructions and the return address.

  3. Ship the item back using a tracked service and keep your receipt.

Exchanges and refunds

  • Exchanges: once we receive and inspect your item, we’ll ship the replacement.

  • Refunds: [Choose: approved refunds go to your original payment method within 5-10 business days after we receive the item / we offer exchanges or store credit only].

Privacy Policy
What we collect
When you place an order or contact us, we collect your name, email, phone number, shipping and billing address, and order details. We also collect basic technical data (IP address, browser, pages visited) through cookies and analytics tools.
Payment information
Payments are processed securely by [Stripe / PayPal]. We never see or store your full card number.
How we use your information

  • To process and deliver your orders

  • To communicate about your purchase and provide support

  • To send marketing emails, only if you opted in (you can unsubscribe anytime)

  • To improve our website and prevent fraud

Who we share it with
We share information only with services needed to run the store: payment processors, shipping carriers, our website platform (Wix), and analytics or email tools. We do not sell your personal information.
Cookies
We use cookies to keep your cart working, remember preferences and understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work properly.
Your rights
You can ask us to access, correct or delete your personal data at any time by emailing [email]. California residents have additional rights under the CCPA/CPRA, including the right to know what we collect and to request deletion. We won’t discriminate against you for exercising these rights.
Data security
We use industry-standard measures, including SSL encryption, to protect your information. No method of transmission is 100% secure, but we work to keep your data safe.
Children
Our store is not directed to children under 13, and we don’t knowingly collect their data.
Changes to this policy
We may update this page from time to time. The date at the top shows the latest revision.

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